Founded in 1974, D&L Art Glass Supply has grown from a single-item vendor to a full-service art glass supply distributor with a 42,000 square foot warehouse packed full of art glass, glass supplies, and tools, including everything from traditional stained glass to the latest in fusing, mosaics, and lampworking. They pride themselves on low prices and availability, which requires them to monitor a constantly fluctuating inventory.
Focused on delighting their varied customers from more than twenty countries on six continents, D&L promises a same-day shipping policy on all their products, as well as 100% order accuracy and comprehensive package-tracking services. To ensure they could deliver their high levels of customer service and move at lightning speed, D&L knew they needed a Sage integration tool that would seamlessly connect their ERP to their online web store, which also includes a customer self-service portal. The bulletproof IN-SYNCH solution not only helps them upload and maintain detailed online catalog records for each of their thousands of products, it also updates the Sales Order info in their Sage 100 solution so they can follow-through on their energetic same-day shipping promise.